Privacy, Consent and Personal Data Policy

This page explains how Joka Casino collects, stores, uses and protects personal information provided by players and visitors. The policy covers data processing across all areas of the platform, including account registration, payments, gameplay, communications and use of browser cookies. Players based in Australia are encouraged to read this document carefully before registering or submitting any personal details.

What Information Joka Collects

Joka gathers several categories of personal data as part of normal casino operations. The information collected falls into two broad groups: data provided directly by the user, and data collected automatically through technical systems.

Directly provided information includes:

• Full legal name and date of birth
• Residential address, including suburb, state and postcode
• Email address and phone number
• Payment instrument details such as card numbers or cryptocurrency wallet addresses
• Identity documents submitted during account verification (passport, driver licence, utility bill)
• Any correspondence sent to the support team at connect@jokacasino.com or through live chat

Automatically collected technical data includes device type, operating system, browser version, IP address, session timestamps and in-game activity logs. This data is generated each time a user accesses the platform, whether on desktop or a mobile browser.

Purpose of Data Collection and Processing

Personal information is processed for specific, lawful purposes. Joka does not collect data beyond what is reasonably necessary for casino operations.

The primary reasons for processing include confirming player identity and age eligibility, which is set at a minimum of 18 years, completing financial transactions in AUD and supported cryptocurrencies such as Bitcoin, Ethereum, Litecoin and Tether, detecting and preventing fraud or account abuse, meeting anti-money laundering compliance obligations, and administering bonus offers and the Joka Dimes loyalty programme.

Secondary purposes include improving platform performance, responding to player queries, and sending account-related notifications. Where promotional communications are involved, the casino relies on consent as the legal basis for processing.

Legal Basis for Processing

Joka Casino operates under a Curaçao/Antillephone licence, number 8048/JAZ, issued through Swervy International B.V. The operational entity, Gemmy Holdings Limited, is registered in the British Virgin Islands. Data processing activities are structured to align with the compliance framework established by the Curaçao Gaming Authority.

The legal bases used for processing personal data are performance of a contract (operating the player account and processing transactions), compliance with a legal obligation (identity verification and financial reporting), legitimate interests (fraud prevention and platform security), and consent (marketing communications and optional cookies).

Players retain the right to withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.

Cookies and Browser Tracking

The casino uses cookies and similar tracking technologies to maintain session continuity, record preferences and collect anonymous usage statistics. Cookies are small data files stored on a user’s device by the browser.

Three categories of cookies are in use. Strictly necessary cookies keep the session active and ensure the cashier and game launcher function correctly. These cannot be deactivated without disrupting core platform features. Analytical cookies collect aggregated browsing statistics used to improve navigation and identify technical issues. Preference cookies store settings such as language selection.

On first visit, users are shown a consent notice that describes cookie use and allows selection of non-essential categories. Players can adjust or withdraw cookie permission at any time through browser settings or the platform’s cookie control panel. Deactivation of analytical cookies does not affect account access or game availability.

Data Sharing and Disclosure

Joka does not sell personal data to third parties. Information may be shared with a defined set of recipients under specific conditions.

Payment processors receive card or bank details necessary to complete deposits and withdrawals. Identity verification providers receive document copies to complete KYC checks. Game software providers such as Pragmatic Play, Yggdrasil and BGaming may receive anonymous session identifiers for fair-play auditing purposes. Regulatory authorities may request account or transaction records as required by applicable law.

Any transfer of data to a recipient outside Australia is subject to contractual safeguards consistent with the data protection standards referenced in the casino’s compliance framework. Players seeking clarification about specific data transfer arrangements can contact the team through the support address.

Data Retention and Storage Period

Personal data is retained for as long as the account remains active and for a defined period after closure. Financial transaction records are generally kept for a minimum of five years to satisfy anti-money laundering reporting obligations. Identity documents are retained in line with the same regulatory timeline.

After the applicable retention period, data is securely deleted or anonymised so it can no longer be linked to an individual. Players who have closed their accounts and wish to confirm data removal status may submit a written request to the casino’s support channels.

Player Rights and Access Requests

Registered users hold several rights in relation to personal data held by the platform. These include the right to request access to the information on file, the right to correct inaccurate details, the right to request erasure where no legal obligation requires continued storage, the right to restrict processing in specific circumstances, and the right to receive a portable copy of data in a structured, machine-readable format.

Requests of this nature should be directed to connect@jokacasino.com or the dedicated dispute address jokadisputes@jokacasino.com. The casino aims to acknowledge and process requests within a reasonable timeframe. In some cases, proof of identity may be required before access or amendment is granted.

For broader context on responsible data use across the platform, players can also consult Joka casino about us, which covers self-exclusion, limit-setting and player protection tools.

Security Measures

Joka applies technical and organisational controls to protect personal data from unauthorised access, disclosure or loss. Connections to the platform are encrypted using SSL technology. Payment data is handled through PCI-compliant gateways. Internal access to personal records is restricted to authorised staff on a need-to-know basis.

Cryptocurrency transactions involving Bitcoin, Ethereum, Litecoin and USDT benefit from the additional transparency and immutability provided by blockchain infrastructure, which allows players to independently verify transfer records.

The casino’s security framework is reviewed periodically to address emerging technical risks and maintain reliability across all payment and account management functions.

Policy Updates and Notifications

This privacy policy may be revised from time to time in response to regulatory changes, new technical arrangements or updates to casino operations. Where changes are material, registered players will be notified by email or through an in-account message before the updated version takes effect.

Continued use of the platform after notification of a policy update constitutes acceptance of the revised terms. Players who do not agree with a change should contact support or close the account before the effective date.

The online casino Joka publishes the current version of this document on the privacy policy page, and the date at the top of this page reflects the most recent revision.